My family booked a trip to fly for Labor Day 2021. We paid holiday prices, and covid seemed to be waning.
When covid dangerously surged at our destination we chose to cancel and use the credit in the future.
Southwest will not just credit the parents for the children's tickets so we have a better chance of using the credit. The children all have the credits under their names.
Southwest then requires a "call" to extend the credits for six more months, and steals 100 dollars per flyer credit as a "fee." The flights were booked all at once as a family trip, and paid for with one credit card charge *HOWEVER* they divide it up by passenger and keep 100 per ticket as fee!! Therefore 400 dollars of the 1600 dollar trip price. Dirty.
Because we can't fly together in the alotted time (the children are too young to fly by themselves), Southwest has now stolen 400 dollars from us. For nothing. On top of my tax dollars used to bail them out.
No other business would get away with this. Thankfully, there are other airlines to choose from. Whew!
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