Thank you for the information. Sadly, it seems Southwest has increasingly hired gate agents, in-flight crew, and other staff who are not representative of the previous professional staff employed with them for years. Are they contracting out? While waiting on my minor child’s flight to board, many of us witnessed rude, unkind, unprofessional behavior. The gate agent literally yelled at a woman who became flustered and was seeking help related to her online ticket. The same agent was extremely rude and raised her voice while demanding a an extended family consolidate their diaper bags, etc. despite them attempting to explain that the parents had just boarded in the ‘parents with small children’ section and had forgotten their diaper bag. The extended family was being nice in boarding in the next section. All of witnessing this were upset and appalled. We obtained the staff’s name and located a young 30-ish supervisor who went to speak with the staff. That type of person’s unkind, rude, unprofessional attitude will likely not change, however, due to her personality. The flight was 08.28.22 at 8:30 PM Atlanta to San Antonio TX.
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