05-11-2022
11:30 AM
05-11-2022
11:30 AM
Dear Middle Seat
Kindly describe your role at Southwest and advise how I may reach the correct authority level to explain my case. I find your response arrogant at best.
not your cowboy
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05-11-2022
10:48 AM
05-11-2022
10:48 AM
That is not correct and I purposely did not provide specific details. Do not make assumptions. Southwest is blaming Chase and Chase is blaming Southwest for for failing to apply earned rewards. The right hand does not know what the left hand is doing. I am seeking assistance on next steps, not looking for your reprimand
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05-11-2022
10:14 AM
05-11-2022
10:14 AM
Since October, 2021 I have attempted numerous emails and telephone conversations with both Southwest and Chase bank due to not receiving awarded points. After multiple failed attempts to go up the chain of command, in February 2022 I emailed Bob Jordan Southwest CEO and Jamie Dimon Chase CEO providing supporting documentation to prove my case that each enterprise was blaming the other to handle and resolve the problem.
Today is May 11, 2022 and sadly I have yet to receive a response from either executive or their minions.
So who can help me if the CEO is unresponsive?
Hoping this blog will shake them up and possibly embarrass them to make me whole.
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