@Kbentleyc wrote:
Our resort was terrible and I couldn’t reach anyone to help us navigate getting us to a new resort and changing our flight home so we could stay a day longer since we already lost a day!
The resort being "terrible" doesn't have anything to do with your flight being delayed by a day? I assume you selected the resort you wanted to stay at including the room type ... so ... it really confuses me when people book a hotel room and then claim it is "terrible" and they want to be moved to "another" hotel. That is not how it works at all. If your room was truly unkempt, not clean, etc., they could perhaps move you to another room, but wanting to stay at another hotel altogether is ridiculous.
--Jessica
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