Not impressed. Watching Delta operations in and out at Reagan National from my hotel room window after being stranded here for 2 extra days so far. SWA agents were abrupt, almost rude, as we attempted to make flight changes Friday night when other airlines were already allowing flight reschedules. Very unlke SWA. Finally allowed us to change at 1P.M. Saturday. Changed to first flight out of BW I on Monday. Then SWA didn't text us until Sunday at 3 P.M. (during the Marine Corps Marathon) to tell us that our 8:15 A.M. Monday out of BWI had been cancelled. Delta resumed operations today at Reagan. Not Southwest.
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