05-29-2022
11:03 AM
1 Love
In December 2021, I was given $1600 in SW Luv Vouchers due to holiday travel issues (divided among 13 Luv Vouchers).
I am trying to use them to book 3 passengers on a round trip flight this summer (August 2022, well before the vouchers expire) that costs $1,700. The issue is that I keep being prevented from using my Luv Vouchers.
Okay, here's the breakdown:
Understand that Luv Vouchers cannot be used to cover taxes & fees. So based on this fee breakdown, it appears that I can use $1,456.08 ($485.36 x 3 passengers) in Luv Vouchers, but I can't get anywhere close.
So I spoke with a SW agent who told me that - despite this not being found anywhere in the FAQs or terms that I can see - you can only use 2 Luv Vouchers per passenger per reservation. This is problem #1, as my total number of Luv vouchers is so high.
I can split up the itinerary into two reservations - OAK-ALB as reservation #1 and ALB-OAK as reservation #2. That should allow me to use 6 vouchers per reservation.
Despite doing this, I still can't use what I believe to be the maximum amount of Luv vouchers. Not in total amount or in number of vouchers. Both reservations have maxed me out at 5 vouchers. The OAK-ALB reservations has a "price per passenger" of $305.47, so I should be able to use $916.41 in vouchers. I can't get past $850, no matter what combination of vouchers I use (for reference, I tried using 1-$250, 2-$200, 2-$100, and 1-$50). The ALB-OAK reservation as a "price per passenger" of $179.89, so I should be able to use $539.47 and I cannot get past $450 (I tried to use 1-$200, 3-$100, and 1-$50).
Does anyone have any idea why I can't use more vouchers? I don't plan to travel again between the summer and December 2022, so I really want to use as much as possible to avoid the vouchers expiring.
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