My husband and I were on a flight from Denver to ft Lauderdale to catch a cruise ship for transatlantic cruise April 15. We were supposed to ONLY have a short layover in Nashville. Not 5 minutes after we landed we were in formed that we needed to get our personal things, get off the plane, go see a gate agent ,this flight is CANCELLED! in that order. Since there weren't any more available flights that night( we tried) we were booked on one the next morning but the arrival time to FLL was iffy. We are both 75 years old, (what did they want us to do???sleep in a chair or on the floor?)so after talking to the gate agent, she said to get a hotel room. We did and want SWA to reinburse us for the hotel since they were100 % responsible for the flight being cancelled. . So far, they have given us 2 vouchers which is fine and good, but they need to take responsibility for their actions, and in our book they ARE NOT. The vouchers are worth more than the cost of the hotel. For years, we have defended SWA anytime anyone has had a negative comment about them. We are still "fighting" with them about the cost. Right now, I can say SWA customer service SUCKS, they don't care about stranded passengers. They just think that the vouchers will smooth over any hard feelings, ane we will continue to fly with them! but in this house that is NOT the case.They are other airlines that will get me to where I want and need to go. BTW....once we finally got to FLL, and the cruise port, we were the last two passengers to board.
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