They need to remove Apple Pay as an option. It’s ridiculous. Yes you have to wait a full 5 business days though. So that stinks.
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06-17-2022
09:07 PM
06-17-2022
09:07 PM
Hi. I called southwest and the initial rep told me they couldnt help. After asking for a supervisor they put me on hold but also escalated to a different department where they gave me a case #. Next day (6 days/4 business days) I called me bank (BofA) who said they give the merchant 5 business days to drop the pending before they consider it fraud. So technically today was day 5. They said if it wasn’t returned today, to call back. Well I woke up this morning to the funds being returned. I was able to purchase new ticket, not using Apple Pay.
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06-16-2022
01:57 PM
06-16-2022
01:57 PM
I am aware of what pending means. However as others have shared, these Apple Pay purchased with SWA stay in a pending status for longer than the normal 48 hours. Some people have said 6+ weeks before the bank finally reversed it.
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06-15-2022
11:54 AM
06-15-2022
11:54 AM
Hi. Can you please tell me how this resolved for you. Were you officially charged or did the money get returned after pending? I have $1763 “pending” from this same issue.
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