06-22-2022
04:21 PM
I’m not in Baltimore and due to health reasons she needs to be home today. Also home is Boston, not Fort Lauderdale so flying back also was not a option. They flight was not cancelled prior to her first flight it was cancelled while en route. Not to mention they just cancelled her new flight to Manchester and the earliest time now is tomorrow at 3pm.
what are the options now?
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06-22-2022
03:39 PM
I called, then reached out via Facebook messenger. I will try Twitter as well.
Thank you.
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06-22-2022
03:35 PM
My 14 yr old daughter was on a flight out of Ft Lauderdale at 11:40am with a connecting flight in Baltimore. While she was on the plane her connecting flight in Baltimore was cancelled. She was rescheduled for a flight the following day which was impossible. She ended up getting a flight to Manchester instead of Logan tonight arriving at 7pm. Now not only is her flight arrival over 3 hrs later, but Manchester is over 2 hrs away. To top it off her luggage won’t be with her. We have to drive to Logan tomorrow to get it. Customer service offered a $100 voucher which is a smack in the face. Is there anything I can do?? I paid almost $400 for her original flight, now why I will be spending in gas and tolls to this other airport is well over $100. SW didn’t even offer a refund for all of this, pretty much told me I’m lucky they offered $100 voucher.
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