This summer, Southwest Airlines brought to light the stories behind our Purpose. A Purpose to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Employees are at the heart of our Purpose, interacting with Customers every day. This month, we're celebrating a very special group of our Customers- our military heroes. Sometimes our Military Heroes are eager to get home after a long time away. Sometimes, they are leaving family and loved ones at the gate. These Passengers are more than Customers, they are patriots who are serving our country; and we're honored that they choose Southwest Airlines for their air travel.
We realize that in our industry, moments really matter and time is precious. In bringing our purpose to life, we heard from one military family who wrote in to tell us about their interactions with Southwest Airlines. The family shared a story of how one of our Operations Agent was to give her family the most precious gift of all--the gift of a few moments of time. At Southwest Airlines we are blessed and honored to be able to highlight the ways that our Employees were able to offer a small thank you to one of our Country's finest military heroes. With gratitude and appreciation, Southwest Airlines offers a heart-felt "thank you" during Military Heroes Month to all who serve.
Here is Southwest's full Purpose video in it's entirety. The story I referenced above begins at the 1:04 mark. November is Military Heroes Month at Southwest! Share your photos using #Sacrifice and #MilitaryHeroes.
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This year will have 2 of the most important trips of any other year. The first trip is when my fiance and I will be flying home to Kansas City get married!!!! The second trip is to go on our honeymoon! This will be a great year of travel for us!
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Thank you Southwest! Our family has participated in National History Day for the past, oh, 14 years. We have had to travel to BWI for many of those years-and we have only flown Southwest-because I know when we will get there, I know our props will get to us before competition, and for many other reasons that have only to do with my family feeling safe and happy. Each year when we stand in line, I have asked our friendly gate agents in Oregon to ask how SWA could become the official airline of NHD-and lo and behold-today I see that you have! Thanks again-now if you could only fly to Hawaii!
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I haven't written in a while because I thought I'd let others speak their concerns, but this one IRKS me!!!!
Both my husband and I are D list members, and I also am a companion pass member which makes it great for my husband to fly free with me anywhere I go.
On our last 4 trips recently, the latest being today, we have noticed that again, your agents at the gates aren't doing what they should be doing...."Keeping numerical order in lines"...of course, a number or two out of sequence isn't an issue, its when A-30 goes ahead of A16 A 14 etc............This has happened twice coming back from Vegas, (both times) and on both ways from Houston to Corpus Christi and back. If we spend the amount of money we are spending to assure our place in line, we then "despite" the fact that Ms/Mrs. Ladeedah trying to act stupid and oblivious to the fact that she doesn't understand the system, so she just goes right up front when he calls A 1-15 and if they missed hearing that, they've been known to just fly by and cut in front of us and the Couldn't Care Less Agent just lets them through.. (after letting them know they are out of line).............On two occasions when my husband was flying business class, a person on each of these flights stood right in front of him, and the Agent just let him/her through. He saw they were out of place, but figured the "great workers who take pride in their jobs" would tell them to head right back to the end of the line where they belong, and oh yes, one was like A 57..............
This is WRONG and if they continue to allow this, it won't be long before we'll be rilght back where we were when this whole thing changed.........Angry and Ticked.......Most do follow the rules, but there are still many who don't, and we as your higher paying customers would like to encourage your respect of us, who do enjoy these perks because we've paid for them. We feel you need to address this again with your gate agents, as we caught 2 ladies the other week way out of line, and one of them was told before going straight up to the front that she was at A 30, was taken there by her boyfriend, then just left and told him it didn't matter, she was going up front............Went up front and acted innocent, and we stood behind of her and another lady and acknowledged to the agent that they needed to get back to where they belonged, he said "see, you are going to get some people mad at you"...They were sweet and pleasant I will say, but after he let both my husband and I on, he let them come on also. That isn't right or fair to the others behind of us who anxiously checked in online to get a good space in line....
Please have your agents do their jobs right, or replace them with someone who knows and will follow the rules..........I dread the thought of them becoming as awful as the TSA agents at the Las Vegas airports.............Ugh, please, I hope they don't go that route......
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