Very disappointed in SW EB Check -In. Due to a death in my family I had to make a last minute flight and paid for an early bird check in. I received an email stating that SW has received my payment and that they would check in for me. When I checked my flight, I was at Group C-27. I was under the assumption that since I paid $25 for the Early Bird Check In that would at least be in A group. After 1hr and 45 min with Southwest it was discovered that they put my Check In for my return flight. The supervisor said that early bird check in can only be done 36 hours before my flight or it gets attached to my return flight! No where in the email or even when I was paying did any warnings come up notifying me that this would happen. So now I’m stuck being the last passenger on the plane severely stressed and upset sitting between passengers who get to listen to me cry for my dad who died unexpectedly. Shame on Southwest for misleading information.
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