07-05-2022
05:21 PM
It was during a national outage, you couldn't "rebook" a flight unless it was 5 days out. Being stuck in a place for 5 days wasn't ideal.
it was on a recorded line of them telling me "i'm sorry but you are lucky you got that flight, I would not cancel it and use your credits, because the second you do that someone else will take that flight and you won't have one and you will be back to 5+ days before you can leave"
Moral of the story is not about the situation, it was about does anyone have a way to contact support to actually talk to a person instead of a random email? I was going to try this form first before calling them and trying to find a person to talk to.
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07-05-2022
03:32 PM
It was during a computer glitch on Southwest side and they canceled all flights for three days. The support line had a six hour plus weights and you had to book as you saw flights come available online and I did that and when I called support and finally got them to answer they told me they couldn’t swap out my flights because I would lose the one I just got and to just wait and call back when I get home. The original flight I paid for in points and the second flight that I was able to finally book I had to pay out of pocket.
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07-05-2022
01:36 PM
How long does one wait until they bring in a lawyer to get southwest to reply to them? I had to rebook a southwest flight that cost me an extra $2,000 I submitted my claim to SouthWest and I got 1 email "we are sending this to another team and will get back to you" 2 months plus later and I still have nothing from Southwest even when I submit another question with my ticket number? You would think if it has a ticket, it would be assigned to someone that you can email and ask for updates?
Any suggestions?
Thanks
Bryan
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