07-06-2022
11:07 AM
07-06-2022
11:07 AM
@blong605 wrote:
How long does one wait until they bring in a lawyer to get southwest to reply to them? I had to rebook a southwest flight that cost me an extra $2,000 I submitted my claim to SouthWest and I got 1 email "we are sending this to another team and will get back to you" 2 months plus later and I still have nothing from Southwest even when I submit another question with my ticket number? You would think if it has a ticket, it would be assigned to someone that you can email and ask for updates?
Any suggestions?
Thanks
Bryan
If you are trying to make a point then I guess that's up to you. I don't know what lawyer you will find that can do this only spending and hour or two, Southwest will have corporate people to spend more time on this than it is worth.
But let me recap that I understand the scenario: it sounds like you had a flight booked with points, which you kept the points which should have been refunded to you, and then you rebooked a flight with money out of pocket, which was the current ticket price which was high because it was last minute.
What I would ask for out of this whole situation would be some vouchers for your trouble, otherwise you were able to travel at the current price and mainly the system meltdown costed you the difference in the current price from the original price (or points equivalent - the value isn't zero).
A lot more people at the company can help you if you are asking for a voucher than a refund.
If you still want to pursue a refund, you should acknowledge the fare difference rather than the total fare which for some routes I'm sure could still be $1,500 or more if the current cost was $2,000.
But this is a customer-to-customer forum, so these are just suggestions from another flyer. In the same situation I'd be asking for some goodwill vouchers rather than a refund.
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