07-08-2022
01:39 PM
Hey. Question for you. What would be the explanation behind this? This is how my lock looks before and after? Would TSA have to do this if I have a TSA lock?
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07-08-2022
01:25 PM
Something got snagged onto my lock? There’s no way. Someone tried to get into my luggage. This is a comparison of the lock. Sorry you guys don’t agree!☺️
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07-08-2022
12:52 PM
I have a trip to Egypt Monday. Will they have my bag replaced in that amount of time? NO
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07-08-2022
12:51 PM
Yes indeed they do. I also have a trip to Egypt Monday in which my bag will not be repaired in that amount of time!
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07-08-2022
12:50 PM
I want Southwest to take the appropriate measures and figure out how and why my bags were damaged this way so that it doesn’t happen again. This happens way too often.
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07-08-2022
12:17 PM
Thank you For this response! ☺️ Can you please explain why the lock would look as though someone tried to pry it off? I have a TSA lock so there would be no reason why they would try and pry it off right?
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07-08-2022
12:16 PM
This has nothing to do with the fact that someone attempted to pry off my lock.! I have a TSA lock so there would be no reason for TSA to do that.!
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07-07-2022
11:16 PM
I just know this is a durable bag! There’s no way a “snag” did that to my bag. And then also just a dent from falling? My bag wasn’t that heavy.
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07-07-2022
10:55 PM
Look at the actual lock. It looks like someone tried to get into it. Also, I did file a claim and they said southwest isn’t liable because I checked the bag in damaged which isn’t true. This is why I am asking them to review the footage to which they are declining.
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07-07-2022
10:42 PM
07-07-2022
10:40 PM
I don’t think TSA would attempt to break off my lock as they have a TSA key.
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07-07-2022
10:29 PM
Southwest Airlines employees attempted to break into my luggage, damaged it and are now REFUSING to take responsibility. They are saying my luggage was given to them damaged and I’m 2000% sure it was not. I’ve asked them to view the CAMERAS and they are refusing to do so. Instead they are thanking me for being a Southwest member. Anyone experience anything like this? Any advice on how to get them to view the footage?
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