Your comments are really hurtful, and aren’t in line with the community courtesy policy. I am wondering if I’m not the only one here who has been hurt by your comments.
You aren’t in a position to decide what is traumatic for another person.
SW airlines is responsible for training employees on policy. If a customer is not treated the same as other people and their experience is affected, I do think compensation is warranted.
People such as myself with legitimate questions should definitely be welcomed to this forum. It isn’t up to you to decide that I can’t be here, but thank you for your concern.
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I recently flew from San Jose to Burbank. A flight attendant named Amy insisted that my service dog be right in front of my feet at all times and could not be touched by another passenger. During boarding, my dog was sitting right next to me at my feet, quiet and well-behaved, being petted by another passenger (who had asked permission).
In six years flying with my service dog, I’ve never heard this rule before. Has anyone else? I asked where the regulation was written but she refused to tell me. I know he has to be on the floor or on my lap and not blocking the path of other passengers. I was really surprised that Amy said this was an FAA regulation because if my dog was right in front of my feet, he would be blocking the way for the other passengers in my row (I was on the aisle).
Have you travelled with a service dog and been told this by a flight attendant? Have you been told any other rules that aren’t in writing online?
I contacted customer service but so far have gotten no response. They have also not offered any kind of compensation to make up for this negative experience. Has anyone else with a disability or service animal been singled out, or had a negative experiences related to your disability on Southwest? I’d love to hear other customers’ comments.
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