First, let me say that I have been a huge fan and supporter of SWA for 10yrs +. The past 2 1/2 years I have been traveling much more for work and I have been a Companion Pass holder for 2 years now and I love that thing!
Now the bad: This new interior (737-700 specifically) is a failure if you are over 6ft. tall. For them to say "there is more personal space" or "even with the extra seats there is no sacrifice in comfort" is an absolute lie. I flew round trip to St. Louis this week and outbound I was in a new "Evolve" interior and the return trip was in the old set up. There is EASILY 2-3 more inches of leg room in the old configuration. The new interior makes me feel like I am flying on SPIRIT Air, the worst airline in the world. My knees rub against the metal armrest holders on the seat in front of me and by the end of the 1 hour flight, my knees were killing me.
Southwest, PLEASE reconsider putting in the extra row of seats--I will be moving over to DELTA because of these new seats and probably dropping my SWA Visa card to so I can earn SkyMiles points instead. I'm not exaggerating when I say that if you are over 6ft tall, you will not be comfortable even for short flights.
Very sad, as I've always preferred SWA due to the generous leg room they offer!
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