Southwest Airlines Community

I purchased a flight for $591.92.   I then changed one leg of the trip, resulting in a partial credit.   I then changed it AGAIN and applied part of that credit.   Then I had to cancel my trip altogether.   My account shows I only have $290.97 available. Shouldn't I have the entire $591.92?   I emailed Customer Service, but I figured I'd start here. I read all of the FAQs and didn't see anything about only receiving partial credit.   Thanks! ... View more

I always buy two seats because I'm overweight. They give me a preboard ticket and a little "seat reserved" coupon to set on the seat next to me. It's always the middle seat because of the 3x3 seating. I tend to sit in the window seat.   My friend is traveling with me this time. Will he be able to preboard with me? (I do not require assistance.)   If not, is it acceptable to save the aisle seat for him if I sit in the back? I realize most people like the front, so I'd feel bad saving a seat in a front row. ... View more