07-21-2022
10:47 AM
07-21-2022
10:47 AM
I made a reservation on July 6th, 2022 for July 28th and July 31st. I carefully chose these flights to be able to redeem my points and not go over. The charge was only $11.20 for taxes. I chose to pay with Paypal for those taxes. Reservation submitted. Paypal still has a pending status that shows Southwest received the reservation at 11:13 p.m. on July 6th.
So yesterday I go to check on the time of flights and realize my points are still on my account. Called customer service and even though it said a two minute wait time, it was 25 minutes. I was calm and waited. The customer service agent said they don't have any record of my reservation and sometimes that happens with paypal and applepay. Guess what, the points increased by 40,000 to get those same two flights. Or I can now pay over $700 to cash purchase the tickets. I am thoroughly discouraged by this. I have both the Southwest App and Allegiant App on my phone. I chose to just fly through Allegiant again. It also offered direct flights and the cost was under $500.
... View more
