07-25-2022
04:49 PM
07-25-2022
04:49 PM
Not trying to be harsh towards them, and I very much do appreciate the exception they’ve granted. But this is just basic proper planning. At the end of the day, this is a customer / company relationship. I just would expect that said company would have planned better for this. I could understand if this was a fledgling startup, but it’s quite the opposite.
At this point, I would just kindly ask that leadership own their mistake and take corrective action for the future.
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07-25-2022
04:30 PM
I requested back on June 8 for some travel credits to be converted to LUV vouchers (per the current rule to waive the normal $100 fee). It’s been over 45 days, and I’ve yet to receive the vouchers. I’ve heard from agents that there are several requests in queue and that it’s a manual process to convert them.
This message really is for SW leadership:
While I think most customers are appreciative of the current exception, I think we can all agree that this whole effort has been poorly managed. It’s like if Amazon had a huge sale but no one was able to access their site. It kind of defeats the purpose.
You have many loyal customers that ONLY fly SW. They deserve better.
At this point, many of us are at a standstill in that we can’t book trips until our vouchers have come in. Hate to say it, but you guys really dropped the ball here (for something that supposedly started out as a 7-10 biz day turnaround to now become 45 biz days).
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