Last year my siblings and I booked flights from California to Louisiana for my Aunt's funeral who died from COVID. Unfortunately, one of us caught COVID and the others were exposed so we were not able to fly. Southwest gave us flight credits to use later.
Well, here it is a year later with a little over $668 in flight credits - COVID still just a real as a year ago, but I am going to try to fly again. Flight credits were due to expire mid-July. My trips are in August and September - Southwest would not allow me to use those credits nor would they extend them at the time of my booking. That is right near $700 Southwest has taken away from me and I am not pleased.
Southwest is my favorite airline, but they must do better. There is no apparent reason why Southwest could not have extended the flight credits or something. I am a loyal Southwest customer and will go out of my way to fly Southwest. A think a change in policy is warranted even if just thru this pandemic. They have the money, while can't we keep the credits without a time limit?
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