08-12-2022
11:54 AM
08-12-2022
11:54 AM
I already have sent a note directly to them with no response. Seems they are up to their butts with alligators and have a hard enough time keeping their scheduled flights going. Unfortunately in the current environment, customer service is not a priority.
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08-02-2022
06:10 PM
I am a 25 year a-lister and chose to go same day standby on 30 july from SJC to PHX. I spent 9 hours in the airport, got bumped off of 3 flights by employees when I was number 1 on the list. The kicker for me was when the gate agent at 33 in San Jose told me he didn't care if i was a stand by, the flight was full and he wasn't adding anyone. Pretty funny that the flight wasn't even there yetand then they offered a 400 voucher for someone to get off the plane since there was a pilot that got ahead of me but the flight was oversold.
I tried to buy seats on earlier flights but it seems that every time I went to do that, the seats were gone because SWA was moving people around to cover your butts because of delays.
So call it a perfect storm or what you will, I encountered rudeness, nastiness and an overall lack of professionalism from SWA. If I had a choice I'd dump y'all, but i can't throw away 25 years of flying.
How about a real customer service desk at the airport that isn't tied to a gate and has people there to actually answer questions?
I know this is a tough one, but maybe, just maybe revenue passengers first? And if you are going to do that, let's not have employees throwing a fit at the gate demanding that they are more important than the customers. It was a crappy weekend SWA........
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