I am posting on behalf of my family friend who is stuck at the airport. His flight today was from Boston to Kansas City (through St. Louis). He got routed to Louisville, KY. He is now stuck at the airport. I called SWA on the phone and they cannot help because the "flight is under airport control"? Never heard anything like this before. They will not reroute him on the phone. The SWA counter at the airport will not help him either. First time I have heard something like this. He is supposed to come visit us in Kansas City and at this point we have no idea what will happen. There is a flight tonight at 8:30pm eastern but nobody at Southwest will tell him anything at this point. Strange.
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