08-15-2022
10:26 PM
1 Love
I didn’t file a claim. I just was upset that they broke the arm off my walker and just left the arm on my walker at baggage. They know they broke it and never left a note saying it was damaged. This is a medical equipment and should have been handled with care. The handle controls my brakes
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08-06-2022
03:02 PM
1 Love
I always travel with Southwest and never had a problem. I recently returned after a 9 hour flight home to Austin. I was exhausted and when we got our baggage I just wanted to go home. I traveled with a walker and when my granddaughter brought it to me I was horrified. My handle was broken off and was just thrown in the basket underneath the seat that was also broken. This handle is connected to the brakes. I’m sorry but this was a piece of medical equipment and should have been handled delicately. It was just left there broken, not a note or anything saying I’m sorry or anything. I’m just disappointed at them. I’m sure it was done at the Austin airport because the broken handle was still with it.
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