08-18-2022
01:01 AM
08-18-2022
01:01 AM
@Nama wrote:
I didn’t file a claim. I just was upset that they broke the arm off my walker and just left the arm on my walker at baggage. They know they broke it and never left a note saying it was damaged. This is a medical equipment and should have been handled with care. The handle controls my brakes
If you are upset and want to be reimbursed anything then you need to file a claim or initiate in some way. Usually this is within four hours of arrival but I'd give it a try in this case anyway.
Otherwise use the Contact Southwest Customer Service to let them know directly and maybe they can offer a voucher.
The baggage handler won't necessarily have anything to leave a note, the expectation especially for an obvious damage like that would be that you go straight to the baggage office and file a claim.
I'm not sure if for the walker if you have a limited liability that you sign off it was gate checked. As others have mentioned there are some scenarios for baby gear where they don't technically owe anything for a damaged item handing you a bucket of parts, but if they lose it then they have to pay. But I think they would consider offering a voucher in this case if you ask.
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