As noted in another reply you should definitely check on the status of the travel funds associated with your reservation. The expiration on travel funds was extended multiple times during the pandemic.
That being said, if you purchased non-refundable tickets in 2019 or ever purchased any item identified as nonrefundable at the time of purchase, why would you expect a refund? Southwest clearly identifies Refundable versus Nonrefundable ticket classifications prior to purchase.
How does not refunding a non-refundable ticket translate in to robbery?
Best of luck and I wish you safe travels
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