08-24-2022
03:02 PM
08-24-2022
03:02 PM
I think you’re assuming I don’t know what I’m looking for. I’m in an airport every week of the year and check clubs every week…..I know what I am looking for
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08-24-2022
02:51 PM
08-24-2022
02:51 PM
I’m companion pass brother, not missing it. The bag agent said they don’t have one and that was it. Portlands sign was to the side in the corner behind wheelchairs obviously removed.
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08-24-2022
01:36 PM
08-24-2022
01:36 PM
This has now happened in Birmingham, Portland and now Minneapolis. Just went in and out of Minneapolis and they have no A List/Preferred Bag Check line. You must wait in full service or use the kiosks. Why is this the case again? This is one of the top benefits of having status is to have an expedited line.
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It has been absolutely horrific. It’s funny how the link to A-list preferred never seems to work but as soon as I click the link to buy the Internet it works just fine. This is just amongst the long list of things Southwest is doing a terrible job at.
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I sent SWA a note and specifically wrote with the asterisks to call it out. **are there plans to remove these priority lines in the future?**
I got this canned response with no answer
Dear Stephen, Thank you for taking the time to contact us. As a Rapid Rewards Member since 2015, I welcome the opportunity to address your concerns. We know things didn't go as planned on your recent trip, and I am sorry for the disruption to your travel plans. As an A-List Preferred Member, you deserve a great experience; please know we have Teams across the Company working to ensure we provide the level of service you expect. We’re making operational adjustments, and our Network Planning Team is focused on reducing the impact to our Customers when irregular operations occur. We’re also working to staff the right number of Employees in the right areas, at the right time. That said, we regret your disappointment at not having access to our Fly-By Lanes when you traveled out of Portland on August 11. I was able to verify that this benefit is still available in our Portland airport, but I do sincerely apologize that it was not available to you at the time of your travel. Your loyalty is important to us, and we hope to welcome you onboard again soon. Sincerely, Jocelyn Bradford Southwest Airlines
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Flew out of Portland OR this morning and was surprised to see the A List/Preferred bag check line was to the side and not active. I asked the gate agent about this and she said it was removed yesterday and will be a system wide change coming soon. Can anyone confirm this? I already spend an hour or two more per week flying SW verses a competitor due to having to connect somewhere since I am based in Indy. I also have to take the odd hour flights at 6am and always seem to return super late. I am not planning on now giving SW another half hour of waiting in the crowd to check my golf clubs each week.
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