Thank you for your response. I agree it's a Chase problem and I assumed Southwest couldn't do anything. However, I thought it was important for Southwest and the community to see how Chase is ruining their reputation. Maybe something will change if more cheated customers share their stories.
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Hello Southwest community. I am aware that Chase is responsible for rewarding points, but I thought it would be good to make Southwest and the community aware of how my husband is being treated. The following is a message from Chase in response to why he has not received referral points for referring me. This information they sent is not correct according to the new Chase southwest refer a friend offer that states your friend can chose any card. I did use the correct link, was approved, have already earned and received my points, and it has been over eight weeks. So there was no user error! If any southwest rep can help us that would be fantastic. We are very frustrated at getting the run around and feel like we are being lied to. This hold up is effecting him earning a companion pass. HERE is the message:
Sent
Aug 18, 2022 1:27 PM
From
Chase Card Services
Subject
Re: Account inquiry
Hello Roland, We value your relationship with Chase and want to ensure we address your needs as a customer. Roland, we appreciate you recommending Chase to your friend. I see that your friend (Erin Denny) applied for a different product (consumer account). Your account ending in 1411 is a business account , therefore, your account is not eligible to receive the bonus points. To earn the referral bonus points, your friend should apply for a same product like yours. We appreciate you being a Chase customer. Thank you, Jyoti Chase Email Servicing 1-800-436-7927 AOC: 1868 Original Message Follows: ------------------------ CigProfileId:170185038 Thank you for getting me the referral points as soon as possible. Again I referred Erin Denny using my business card ending in 1411, she was approved and received her card ending in 4009. It has been over eight weeks since approval. Her information is Erin Denny,x, x. All this information has been given in previous messages.
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