I like many others commenting here have been a frequent user of Southwest for both business and pleasure. I always felt that they were straightforward and very consistent - and true to their brand. I recently had the opportunity to fly on both the 175-passenger 737-800 and the 143-passenger retrofitted 737-700. The 800 was crisp and bright and the seats and space felt fine a bit stiff but acceptable . The retrofitted 700 on the other hand was truly one of the most physically uncomfortable flying experiences I have had.
To express my disappointment I chose to communicate with Customer Service. I too recieved the canned customer service response that "the focus was to increase Customer comfort" and that they "have received numerous positive comments from Customers " Not quite sure who those customers are ? I might understand positive comments on the 800 but find it hard to believe the 700 would a illicit positive responses.
I am not one to express myself on a forum such as this but felt compeled to add a voice to a concern that will have me considering all options when choosing an airline for my future flights.
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