Southwest Airlines Community

  Case # 52241339   Re: Horrible experience and threats by another passenger   Below is a synopsis of what transpired: I was scheduled on southwest flight 706, from Indianapolis to Jax Airport (8/21).   Upon boarding,  I noticed a young lady sitting on the aisle seat with 2 bags occupying the middle/window  seats. I asked the individual if anyone was sitting there. She initially claimed her 2 friends were in the back.  I saw a stewardess and asked her if there were any folks occupying the seats. Her response was no.   Bear in mind with southwest, the policy is passengers can sit in any available seat. I walked back and asked the individual to move her belongings. She hesitated, but removed her bags, and motioned with her hand for me to pass by. I literally stepped over her bag to get to the window seat.   At this point,  she begins her "screaming" match. She claimed she didn't know if I had the monkey pox, and was unwilling to get that. The gentleman directly in front of me, turned around,  and told her to stop bullying me!! Now, her screaming is escalated, and I called my daughter to give her updates, as I was now in fear of what she could do.   A stewardess walks over, and asks the individual for what transpired. I'm sitting there waiting for my turn, which never happened. Luckily, she gets up and moves to the left side of the plane. It's now 8:20 pm, on a flight that was scheduled to depart @8:10pm   Not long after, another stewardess comes by and asks both the individual and myself to follow her. I picked up my pocket book and followed her, thinking it was my opportunity to state my side.   However, that was not the case. An associate began working to rebook me, as I kept asking him what was going on. At no point in this experience did anyone state or provide me a reason for their actions.    I was nor offered a hotel voucher, no apologies or even an explanation for the chain of events. In essence,  I feel like Southwest airlines took her side.   I called back my daughter, who drove back to the airport and housed me for the night.   I meditated on the whole matter, and sent an online message to customer support with how I felt about  my treatment and events.   The customer support still did not acknowledge fault. Instead,  I was offered $150 voucher! Guess, that was meant to keep me quiet and "grateful". Well, Brett Larsen, you and southwest don't get off that easy!!!   Your customer service is clueless!   I feel I was: Mistreated Mishandled Embarrassed and humiliated by walking me off the plane. Inconvenienced Jeopardize my job. ... View more