On my return flight from FLL to BUF, when my luggage arrived on the belt, the wheel was ripped right off. I was granted a LUV Voucher worth 250.00 to settle this issue. Unfortunately, this happened on Jan 18, 2020 and the voucher I was granted was for one year from Jan 18, 2020 to Jan 17, 2021. In two months time from when it was issued, the entire world for travel was closed down. As a Canadian, the US border did not open for travel until mid Nov 2021 (well after the voucher expired). This was totally pandemic related as we could not use this voucher during the valid time frame because of the pandemic travel restrictions.
I did call in to Southwest in January 2021 and was advised by the rep I spoke to that there was a lot of uncertainty surrounding the vouchers at that time but rest assured, it would be honoured when travel resumed.
Like I said, I appreciate the fact that there are rules and under normal circumstances I would have used that voucher well within the years time frame as we flew Southwest multiple times during the year. However, due to the pandemic, we were unable to travel due to no fault of our own and it is not fair that we should lose this when it was completely out of our control. We were in the height of a global pandemic!!!!
I would ask you to please reconsider this position and honour my voucher as I am an honest traveller who has been loyal to Southwest and this is not something I could control.
This is totally unfair!!!!!!
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