I am an A-List Business traveler that uses SWA frequently. The wifi is markedly worst than any of the airlines I travel. It is more than 50% of my flights that the internet either is completely non-operable or so slow that email doesn't function. The most frustrating part is that flight attendants are not trained on how to fix and never have any solution other than to say sorry. Why do they not at least have complimentary wifi coupons for the next trip since you don't know that it isn't working properly until after you have already paid?! Also, I have emailed SWA customer service about this on multiple trips but have never received any response or offers to refund my wifi charges/provide a free code for next trip. By now I have racked up hundreds of extra dollars on wifi that hasn't worked, and it's unfair to put the work on the customers to have to call to chase down refunds. SWA has been my carrier of choice for years, but honestly I am going to start moving my business to Delta and United. (We'll see if I finally get a comment on this attempt)
... View more
