09-12-2022
01:38 PM
I have received a Southwest LUV Voucher for having my flight be delayed 12 hours. I appreciate the gesture, but there does not seem to be any way to add the voucher to my Southwest Account. So I am supposed to keep track of this printed piece of paper or take a picture of it for future use? Please let me know if I am overlooking something or if there is a way to add it to your account without having to purchase a flight and cancel within 24 hours.
Southwest can keep track of flights, credit card numbers, non-refundable travel funds, but cannot keep track of a voucher? This seems like an intentionally vulnerable process in the hopes some passengers will misplace their vouchers or forget they have them.
... View more