09-17-2022
10:21 AM
09-17-2022
10:21 AM
Our group flew out on Sept 10 to Minneapolis had to wait 7 hour to get one of bags, was not put on the plane, had to wait for next arrival.
The on our return trip on Sept 15, we waited 1 1/2 hrs for one bag, when went to Baggage Customer Service to report lost, they found it on the oversized area, they made no apology for the error. This bag was not oversized, been flying with it for 10 years. It appears southwest have issues in handling baggage at Denver.
You disappointed a Southwest long term customer
... View more
