This literally just happened to me on Wednesday night… I called SW they said we don’t have your seats reserved and you need to call your bank. Well I spoke with the bank(BoA) they said if the merchant does not claim the funds in 5 business days, the funds will be returned to my account. This is a huge inconvenience on us as customers and I don’t appreciate the back and forth. I’m still waiting to book these tickets.
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