09-28-2022
11:29 PM
09-28-2022
11:29 PM
Yep, everything else works fine and captive portal authentication is complete. It's just Southwest.com and app that have issues
... View more
09-28-2022
10:28 PM
09-28-2022
10:28 PM
Good idea and now submitted directly to Southwest.
Might also be helpful for others to understand why they aren't able to check flight status while they are in the airport - the place where they need it most. I sat at HOU waiting for a delayed flight, convinced for hours that all of Southwest IT was hosed with the web site down. I've now learned not to use airport WiFi if I want the the app/website to work.
Also happens at BWI by the way!
... View more
09-28-2022
03:55 PM
09-28-2022
03:55 PM
Frequent traveler, first time poster. I see others have previously raised issues regarding "Access Denied" error messages on the Southwest web site. I'll add some additional info to that discussion for Southwest IT. I have found that I get the error message when attempting to access the web site from a number of airport's WiFi. I am currently at LAS and am not able to access the web site when connected to their WiFi. This also affects connectivity within the Southwest mobile app. Using a cellular connection or VPN from the same device allows access normally. The public IP on the WiFi is 199.36.244.14. I have also had the same issue at HOU and other airports.
... View more