03-15-2023
08:54 PM
Scheduled for a flight this afternoon when I received 14 text messages with different times for a delayed flight from SNA to SJC today. At 7:00pm the last message says I was rebooked to another flight for the next morning! Had SWA let us know earlier we could have rebooked the flight to another on the same day! Now I've lost a client meeting and the extra money I paid for the hotel, car rental and early boarding....
SWA use to be my favorite airline and I've been a loyal customer for over 10 years. This was the last straw. Same on you SWA....
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