10-01-2022
06:34 AM
10-01-2022
06:34 AM
I’m sorry you wasted your time typing that reply. While most of that is common sense, I’m sure someone who hasn’t flown before will appreciate it. However I have been or affiliated in the industry for over 25 years and am a frequent traveler (on avg 1.5 weeks per month). Fortunately we also had a pilot who was frustrated with his experience flying at BWI and he shared the play by play and a bit more de-boarding.
BWI SW is notorious for bad customer service, understaffing, and incompetent staff. SW is the primary airline at BWI. Yet they completely throw their ethos, taglines and messages out the window when it comes to BWI.
just a minor update. It took over 45 min From de planing to receive bags, after claim change. When speaking with the agent at baggage customer service I was told it had nothing to do with her and she refused to request a supervisor. After calling the corporate baggage line, providing them with the agents name, and requesting a supervisor while they were on the line, her attitude still didn’t change.
every single business in the service industry is short staffed. Adapt and improve…
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09-30-2022
08:36 PM
09-30-2022
08:36 PM
Multiple delays unrelated to weather. Arrive at BWI to be told gate is occupied and sit for at least 30 minutes. Moved to deicing pad and numerous gates open driving by. Stop hiring lazy people. And don’t refuse the pilots request for a gate when he asks and there are 10 plus available. Pathetic.
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