Booked a vacation with Southwest Vacations (ALG Vacations Corporation) and made a change that resulted in a partial cash refund. Was told it would take up to 30 business days to get the refund. After 30 business days, no refund and no one knows where it's at. I talked to several agents, and each one said a request would have to be submitted. Each agent was supposed to have done that.
It was verified by an agent that my refund had been sent from Southwest Airlines to Southwest Vacations, but Southwest Vacations lied to me about the refund. I have emails and correspondence from agents stating various different things and contradicting statements.
It is impossible to talked to anyone that can speak english or that knows their job. I have asked several times to speak to a supervisor or a manager and they say that's not possible. I have asked to have a supervisor or manager call me and that's not possible either.
This is the worst company I have ever dealt with, EVER! Scheduling a vacation should be exciting, but with Southwest Vacations, it is a nightmare. Shame on you, Southwest Vacations. Unfortunately, I now have thousands of $ in travel credits and travel funds and have to use Southwest Vacations again. If I run into anymore problems, I will definitely be filing a law suit against them.
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