10-03-2022
12:04 PM
10-03-2022
12:04 PM
Southwest Vacations - despite the name - is not actually run by Southwest. It's a 3rd party platform that Southwest utilizes for flight/hotel packages. Any issues with Southwest Vacations, you will have to take up with them. Due to the pandemic, etc., I would not be surprised if refunds take longer to process than the time they state (30 days).
I also highly question getting "partial cash refund." Almost always when there is a change or cancellation with Southwest Vacations and you did *not* purchase their travel protection, you're getting travel credit. If the flight portion of your trip was changed, you could get travel credit with Southwest, *or* an actual refund to your credit card if you booked an Anytime or Business Select fare.
Terms and Conditions here: https://www.southwestvacations.com/general/package-terms-conditions/
--Jessica
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