10-03-2022
11:27 PM
Travelers flying in and out of Seattle beware. From my window seat I watched a Southwest Airline Baggage handler who was suppose to be loading luggage onto the plane. He looked at my luggage tag that was a tropical turtle I got from Hawaii. He then yanked it off my luggage and I watched him put it in his pocket. Shame on you dude I saw you do it from the window seat.
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10-03-2022
11:22 PM
Picked up luggage from baggage claim and extended handle to roll away except it didn't roll. All 4 wheels were broken off somewhere between when check in desk and who ever loaded my baggage at final destination. I know it had 4 wheels when I wheeled it to the counter to check in at departure. I went to 3 different Southwest Employees and they all said the same thing. They told me "If it's not new we can't do nothing." I said that's BS. I'm a paralegal and I know you have a policy on damaged baggage. They shooed me away by saying file a claim online. Way to go on customer service.
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