Southwest Airlines Community

Bingo- I don't have the Southwest log on password for my parent's account. I do know the user name / email address, but not the password.  I can't ask the system to reset password because then a link is sent to their email account, which I don't have the password for; and a dual verification to the phone number of the deceased, which I don't have and have been shut down.  So as you pointed out, Southwest should help me reset the password with the proper documentation provided (birth certification, death certification and power of attorney legal papers, which they asked me for and I took time to provide but then they said they cannot do anything to help). ... View more