10-10-2022
11:12 AM
10-10-2022
11:12 AM
Booking 1 was originally OAK-MDW-DTW for both me and my fiance. I had to change the booking for myself only, so Southwest Customer Service split the bookings and mine was changed to OAK-MDW-LGA. Mine was cancelled 3x. My fiance's booking (original itinerary) was not cancelled at all. I had Southwest Customer Service confirm each time the cancelled booking was rebooked, that there was not a double booking in the system and that I was removed from the original itinerary.
Booking 2 (DTW-STL-SJC) was cancelled for both of us.
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Single booking. For both.
First one: multi-city booking. MDW and DTW set as final destinations.
Second one: On-way booking. Exactly 4 hours in between flights. So it makes the threshold for a single booking.
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My layovers were stop overs.
OAK - MDW (6 days) - DTW (10 days)
DTW - STL (4 hours) - SJC
The only thing that I thought could have caused it was Southwest having to split my OAK-DTW booking from my fiancé and maybe not removing me from properly from my initial one causing a double booking. BUT the second booking (DTW-STL-SJC) is a completely different booking code and remained untouched since we’re flying back together and it still cancelled me.
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I changed my passwords and email associated after the second cancellation. The last two cancellations are linked to a completely different email account. IT wasn’t able to tell me an IP/Location of the cancellation.
Never banned from the airline nor had duplicate bookings.
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Can someone people help me??
I made two bookings on Southwest for me and my fiancé.
1. OAK-MDW-DTW
2. DTW-STL-SJC
About a week before my reservation (1), I had to split my booking from my fiancé since I had to go to LGA. 1 day before the flight I got an email saying that I had cancelled my booking. I did not. I called Southwest and they said that it was done from Southwest.com and not from their end. Regardless they rebooked it. It happened again 2 more times, once even after I checked in. All times Southwest saying that I had cancelled it. I even changed my RR account and email passwords. I had to fly another airline.
NOW before reservation (2), which is under a completely different booking code, just cancelled. Again saying I had cancelled and they the cancellation came from Southwest.com. I had them rebook but I’m not confident it will stay fixed.
Has anybody else had this problem?
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