10-10-2022
06:34 PM
MiddleSeat, since you've taken the time to respond, I assume you read my post completely. Therefore, you are aware that they've committed to the extensions twice. Southwest has acknowledged this and still are claiming that, despite initiating the first extension in plenty of time, have not honored their word. If you're fine with losing $400 to SWA, good for you. I, for one, prefer to receive what's mine and not roll over to accept shady business practices. For my business, I keep an attorney on retainer and he'll advise me if I'm off-base on my thought of pursuing this. If I'm off the mark on this, so be it.
By the way, until October 1, they were, in fact, under obligation to extend the vouchers. Fortunately, they agree that I first contacted them and initiated the extension in time.
Best of luck with your career at Southwest...
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10-10-2022
05:02 PM
Southwest issued two LUV vouchers which has an expiration of 9?24/22. I originally spoke with a representative on 9/15/22 and was (supposedly) granted extensions. I was told that new vouchers would be emailed to me in 2-3 days. Never received them. Called back on 10/3/22 and was again granted the extensions, yet NO new vouchers arrived. I called today and was told by the representative that no extensions are to be granted, effective October 1, 2022. I've not seen this anywhere, including on the SWA website.
Regardless, the reference number checks out, according to Dana, the rep I spoke with today, October 10th. Dans sees that, in fact, extensions were granted but, as one might expect, I'm now told I have to talk with customer relations. In my experience, customer relations does NOT respond to me.
I can continue to chase my tail on this one, or forfeit $400 in credits, or go to small claims court. I feel my best option is court.
Has anyone else been getting the run around and losing credits due to Southwest's unwillingness to honor its own word?
Of course, Southwest shows no discussion board appropriate to this type of issue....no big surprise there. So, I'll post here and hope for the best. Thank you.
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