10-12-2022
07:29 PM
10-12-2022
07:29 PM
On my flight from Baltimore to Hartford on 10/8 I was seated in the second to last row. The passenger seated behind me was loud, inappropriate and disruptive (this behavior began 35 minutes before takeoff). . Calling the crew profane names, and saying such things as he was going to “bite a crew member” and being very loud using the same 4 letter profanity over and over again. His behavior was almost completely ignored by the crew. At one point before take off a crew member walked past and briefly told the man to not be so loud. His behavior did not change and through the 52 minute flight all passengers in the rear of the plane were forced to endure his behavior. It was not a safe environment. Yet the crew did nothing to remedy the situation.
I called Southwest on Monday to voice my concern about the flight and was told I would receive a call from customer service. Today a received an email from Southwest which was a auto-reply that said “Sorry the fellow passenger was loud. “ and “we’ll try to do better next time”. How do I get customer service to contact me by phone as I was told they would, so that I can speak to an actual person and explain my serious concerns over the lack of action by the flight crew in regard to this passenger?
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