@floridaguy wrote:
A better response would be:
You were certainly welcome to post that as a reply instead of just complaining about my tone. It would have been slightly more productive and useful. I will note that now that Southwest sends emails informing the RR account holder that points have been deducted from their account it is not necessary to "monitor" their account. Clearly the OP was seeking assistance from the Community and you failed to inform them as to why that would not work. Explaining why a post to the Community is not going to get them the help they need is important to reduce frustration when they are just told to go elsewhere.
Nice try though.
--TheMiddleSeat
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