10-16-2022
06:14 AM
1 Love
I recently checked my mother in for her flight hours before her flight they told me to be patient only one person working at the time. They came and got her 30 minutes before her flight and ended up missing her flight they rebooked for a flight 4 hours later. I asked to speak to a supervisor and while I was speaking to him on the phone my mother told he he was standing against a wall like ok yea nothing we can do the wheelchair is not apart of southwest she can not be credited for flight and when my phone disconnected I called right back my mother told me he walked away so my advice if you have time stay with your love one until someone comes….
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