05-24-2023
01:55 PM
05-24-2023
01:55 PM
@DancingDavidE wrote:
@nick_asian wrote:
Just a bump to say my issue still isn’t resolved after three more flights after. It’s not been a good time.
If the device appears to be connected to the network but won't bring up the splash screen and you can't get "getconnected.southwestwifi.com" to launch it, try:
URL 1.1.1.1 - this often works in cases where the splash screen didn't come up yet and you are connected but not yet authorized. It will trigger the splash screen. This works on other providers as well, not just Southwest.
If you type that in and go to an actual internet services website, then you do have connectivity, something else is wrong.
So I've tried this method out on a recent flight and no dice. Looks like my device is cursed from their wifi now lol
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02-15-2023
07:49 PM
02-15-2023
07:49 PM
@DancingDavidE wrote:
@nick_asian wrote:
Just a bump to say my issue still isn’t resolved after three more flights after. It’s not been a good time.
If the device appears to be connected to the network but won't bring up the splash screen and you can't get "getconnected.southwestwifi.com" to launch it, try:
URL 1.1.1.1 - this often works in cases where the splash screen didn't come up yet and you are connected but not yet authorized. It will trigger the splash screen. This works on other providers as well, not just Southwest.
If you type that in and go to an actual internet services website, then you do have connectivity, something else is wrong.
That is something I haven’t tried yet and will give it a shot on my next flight. Thanks for the suggestion!
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02-11-2023
11:16 PM
02-11-2023
11:16 PM
Just a bump to say my issue still isn’t resolved after three more flights after. It’s not been a good time.
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11-05-2022
11:48 AM
11-05-2022
11:48 AM
@jksobonya wrote:
@floridaguy wrote:
I have been running an extra long ethernet cable between my device and the ground during flight.
I found an extra long ethernet cable on Amazon. Seems to work well.
😂🤣😂🤣 LOL an ethernet cable 🤣 I get your sense of humor, that’s funny!!!
But all joking aside 😄, internet is spotty as per my usual experience. On this flight, I had internet at takeoff, “no internet connection” for awhile, but then internet was fine again. I should note, this is just connecting to the SWA WiFi and using the free portal - not paid internet.
— Jessica
I’ve only been using the free portal as well. I’m not willing to risk wasting $8 for the issue to happen still and take ages to get a refund
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11-05-2022
11:42 AM
11-05-2022
11:42 AM
@dfwskier wrote:
I just have wifi turned on. I do not select sw wifi.
There shouldn't be any wifi signals except for southwest's
Then type the url into my browser.
Which then automatically hooks me into sw wifi.
It sounds like you do so with the network remembered on your device. Because I’ve tried troubleshooting and making my device forget the SW wifi, I’d have to manually select it and eventually it’d bring me to the splash screen to accept the T&C and loop through the problem all over again.
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10-29-2022
11:11 AM
10-29-2022
11:11 AM
@dfwskier I'm sure I've tried that before as well but the page never loads since the connection with the wifi network is never fully established. Could you elaborate on the steps you take yourself? Is it that you just select the Southwest wifi network, ignore the splash screen for it to take you to the browser, go to the browser directly, and type in the url or just go to the website and then select the Southwest wifi network?
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10-29-2022
11:03 AM
10-29-2022
11:03 AM
I've tried the Forget Network option so many times and when I try to connect back to the wifi network again, it either takes me on the same loop or just flat out says "No Internet Connection."
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10-28-2022
07:30 PM
Until earlier this year, the wifi has always worked well for me. Not many issues aside from the casual slowness that's to be expected. But recently, my iPhone has not been able to get connected to the wifi. I'll select the network, get the splash screen to open Safari, and then I get hit with a "you are not connected to the internet" message when Safari tries to load the page. I go back to settings to see a yellow error message for the Southwest wifi network that says "No Internet Connection." I've tested it with other devices such as my laptop and my girlfriend's iPhone, which is the same one as mine, and the network connects.
I've tried to different troubleshooting methods starting with the Forget Network option, power cycle, updates for the OS, and nothing has worked so far. Has anyone else experienced this or found a fix?
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