11-02-2022
05:34 PM
11-02-2022
05:34 PM
Oct. 31st. 2022. Our flight was from MDW to MCO. I was told there was NO wheelchair (WC) compartment on the plane. I argues as I use it all the time. I continued that I was going to use it. They continued with NO, it's occupied. I wanted to see it. The C - FA had her personal belongings in there and she refused to move them. I requested a manager to file a ADA complaint. She began SHOUTING at me, "I'm doing this for you!" When I commented, "Ma'am its for my ..." She continued loudly with, "I don't want to hear ANYTHING from you! " while slamming the door and continued through the flight slamming it! This is ONE of THREE times in the last 4 flights that I've experienced problems with using my WC. Southwest is responding to me with passive blanket apologies and telling me its and internal issue they will handle. She stated she will file a report(s). They have said that before and I haven't seen any reports and am still having problems. I filed a report with the DOT today. Does anyone have any other suggestions?
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