I would also like to discuss this matter. I just flew this past Wednesday (11/2) and Friday (11/4). leaving BWI on Wednesday, there were 27 preboarders. Many of them were additional passengers of the same travel party. Per SW's policy, people with disabilities get ONE support person to accompany them in preboard - not SEVEN. We also watched a couple preboard who walked straight from the bar to the preboard line.
I paid $120 to have two spots between A1 - A15. I was in row 9. This is completely unacceptable.
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