11-18-2022
04:50 PM
11-18-2022
04:50 PM
Currently as I'm typing my two grandparents 85 and 87 years old, needing wheelchair assistance have been left basically stranded at the Orlando Airport by flight 1341 from Orlando to Puerto Rico. After starting this ordeal at 9:30am leaving Jacksonville to bring them to Orlando Airport, having them there, checked in, and luggage dropped off by 12:30p at 1pm they sat my grandmother in the wheelchair and were asked to wait at a line with other 6 passengers. After my grandpa repeatedly asking them what was the hold up and to please take them as it was getting late. After requesting help from the 4th person they were finally taken note in a rush, with my poor 87 year old granddaughter almost having to run to keep up with the employee pushing my grandmother's wheelchair to try to get them there on time, and as expected they didn't make it. They missed their flight. Then they had the audacity to make it sound like it was our fault and say they were "accommodating" then to an 8pm flight, as if they were doing them a favor. Mind you I have already received a message saying that flight has been delayed. So you are leaving 2 elderly diabetic customers stranded having to fend for themselves until the next flight and try to find a way home when they now make it to Puerto Rico at midnight.
Ludicrous, ridiculous and completely unacceptable.
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